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Sprint Nextel, T-Mobile, Verizon, US Cellular, OpenMarket and Alltel accused of charging Customers for unauthorized Content

Sprint Nextel and other wireless service carriers including T-Mobile, Verizon, US Cellular, OpenMarket and Alltel have allegedly charged their cell phone customers for mobile content without the customer's authorization. (Mobile content includes ringtones; premium text messaging services; joke-a-day programs; sports scores; horoscopes; weather reports; games; wallpaper and screensavers, and more.)

ARTICLES AND INTERVIEWS

Mobile and Content Providers under Scrutiny but Rapidly Developing
Mobile and Content Providers under Scrutiny but Rapidly Developing Oakland, CA: Simon likens his obligation to paying for unwanted and unauthorized mobile content to being forced to pay to listen to telemarketers or crank callers. Three years ago he filed a complaint about T-Mobile for negligence in not providing a text-blocking device when his girlfriend was receiving unwanted SMS-text messages. The company's succinct response was 'change your number'. Unfortunately, with mobile marketing in rabid development today, you can be sure multiple companies will be text-messaging your number. [ Read More ]
Unauthorized Ringtones Still Ringing
Unauthorized Ringtones Still Ringing Olympia, WA: Nathan is frustrated and annoyed with Sprint. The giant wireless carrier refused to take unauthorized mobile content charges off his bill, and worse, it charged a late payment fee for the ringtones that Nathan and his wife never even purchased. [ Read More ]
More Customer Frustration Regarding Unauthorized Mobile Content
More Customer Frustration Regarding Unauthorized Mobile Content Fort Lauderdale, FL: Wireless Service Carriers, including Sprint Nextel, T-Mobile, Verizon, US Cellular, OpenMarket and Alltel have caused customers no end of frustration regarding unauthorized mobile content charged to their cell phones. [ Read More ]
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IN THE NEWS

AUG-01-08: A judge in California ruled this week that Sprint Nextel's early termination fees for cell phone customers are illegal. California Sprint customers will receive $18.25 million as compensation for fees paid. [CNET: SPRINT NEXTEL EARLY TERMINATION FEES ILLEGAL] JUN-09-08: Consumers should carefully review their cell phone bill and dispute any charges that were not authorized, even if those charges are small. Many people are charged for third-party services that they did not authorize. [SEATTLE PI: CELL PHONE CHARGES] JUN-03-08: AT&T offers refunds to customers who have been charged for third-party cellphone content as part of a settlement for a group of class action lawsuits. [REUTERS: CELL PHONE CHARGES]
MAY-12-08: Sprint Nextel has been hit with a class action lawsuit over unauthorized mobile phone content, charging customers for third-party content they didn't even know they had. [MOCO NEWS: UNAUTHORIZED CONTENT]

[FREE CASE EVALUATION]IN YOUR OWN WORDS

Verizon continues to charge me for "data charges" that are erroneous and doubles the charges after agreeing to credit my account.
Over a period of two years, Verizon has charged my account for "data charges" that are erroneous. When I called to have them taken off, they agreed, then re-charged the amount, sometimes doubling it before showing an incorrect credit amount. So far it has accumulated to an amount of $30.43 after "adjustments" and continues to rise each time I call to have it corrected!
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Sprint Nextel Early Termination Fees Ruled Illegal in California


Customers charged for Unauthorized Content

Unhappy CustomerMobile content is sold by mobile content providers (which number in the hundreds) to consumers through their cellular telephones. The charges for such products appear on the consumers' cell phone bills as separate line-item charges.

Many of these mobile content providers charges consumers' cell phone bills without obtaining consent. Several lawsuits are currently pending which attempt to correct this issue.

A lawsuit filed in Lyon County, Kansas against Sprint Nextel claims that Sprint has not adopted procedures requiring customer authorization before the charges are assessed. It states that potential violations of existing laws include the failure to make required disclosures about cell phone charges and "cramming," i.e., charging for products and services never expressly authorized by cell phone users.
 

Cell Content Lawsuits

The Sprint case is one of more than 30 similar cases throughout the country involving third-party mobile content providers. Currently, lawyers are investigating the billing practices of other wireless service carriers besides Sprint Nextel to determine if customers have been improperly charged and billed for third party mobile content they allegedly never ordered. Lawyers believe certain wireless service carriers have violated state consumer protection laws as well as common law for breach of contract.

If you have received unauthorized charges on your Sprint Nextel, T-Mobile, Verizon, US Cellular, OpenMarket or Alltel cell phone bill you may be entitled to recover money.

Sprint Nextel, T-Mobile, Verizon, OpenMarket and Alltel Legal Help

If you or a loved one have been charged for unauthorized content by Sprint Nextel, T-Mobile, Verizon, OpenMarket or Alltel , please click the link below to send your complaint to a lawyer to evaluate your claim at no cost or obligation.


Posted on May-17-08
Updated on Aug-1-08

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