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DirecTV Cancellation Fee
Law firms are investigating complaints that DirecTV imposes a cancellation fee that is improperly or insufficiently disclosed to consumers. This fee is imposed regardless of the reason for cancellation (including for poor reception or service) and regardless of the amount of time of the subscription.
Some Excerpts from Unhappy DirecTV Customers
"When we signed-up we were told that it was a 12 month commitment, and when we called to cancel, they told us we had fulfilled our commitment. Now they are trying to stick us with a $100 early cancellation fee, despite what we were told on multiple occasions."
"They show me ordering service on 12/27/07 and canceling on 12/29/07. That's TWO days! They offer cancel within 72hrs (3 DAYS), and there is no early cancellation fee. We check our bank account on 01/08/08, and they have taken $301.23 out of our checking account for early cancellation fee! "
"Direct TV offered me $19.99/month and when one week later I got my bill it was jacked up to $50 per month. When I called to straighten it out I was told that there were no rebates at this time and they would not honor the $19.99. I said that I wanted to cancel. They would not let me speak to the cancellation dept and then assessed $157 in fees."
DirecTV Cancellation Fee Articles
DirecTV Cancellation Fees: "A Big Mess"Elizabeth M. is upset that DirecTV charged her an early termination fee, especially since she only had DirecTV service for two days. She says that even customer service reps for the company told her she shouldn't have been charged the fee. But what made the situation worse was that DirecTV took the money directly out of her bank account without notifying her.
DirecTV: Consumers Angry About Cancellation Fees
Cell phone customers are not the only ones complaining that they are being charged too much for cancellation fees: customers of DirecTV are also upset that they are being unfairly charged for terminating their service. Much like the cell phone companies, DirecTV is apparently using changes to customer contracts as a reason to extend those contracts, often without customer knowledge or authorization. Now, some customers are investigating a lawsuit against DirecTV, alleging they were improperly charged cancellation fees.
Consumers have had enough with DirecTV
Many consumers are saying they have had it with DirecTV for a number of reasons. One of those reasons is the termination fees that they must pay for cancelling a service that is not working well for them. One consumer in Massachusetts complained to the Massachusetts Attorney General when he was forced to pay $162.50 in termination fees after he had nothing but trouble with his service.
DirecTV Cancellation Fee: Customer Complaints Mount
It's one thing for a company to protect its cash flow. In fact, ensuring adequate cash flow is a prerequisite to running a viable business. However, ensuring that cash flow through the alleged practice of unfair and unreasonable cancellation fees, and putting those fees on the backs of your clients and customers, has been described as unfair and unjust. To this end, a number of DirecTV customers allege ill will and unfairness with respect to cancellation fees.
DirecTV Cancellation Fee in the News
MAR-31-08: Couple, who thought their contract was up, gets a $400 cancellation fee from DirecTV after receiving a new receiver, which the company claims "extended their contract". [WGRZ NEWS: DIRECTV CANCELLATION FEE]DirecTV Cancellation Fee Legal Help
If you subscribed to DirecTV and were charged a cancellation fee, which you believe was unlawfully or unfairly imposed, please click the link below to send your complaint to a lawyer to evaluate your claim at no cost or obligation.Last updated on
LEGAL ARTICLES AND INTERVIEWS
DirecTV Cancellation Fees: "A Big Mess"
DirecTV: Consumers Angry About Cancellation Fees
Consumers have had enough with DirecTV
April 26, 2008
Elizabeth M. is upset that DirecTV charged her an early termination fee, especially since she only had DirecTV service for two days. She says that even customer service reps for the company told her she shouldn't have been charged the fee. But what made the situation worse was that DirecTV took the money directly out of her bank account without notifying her. READ MORE
DirecTV: Consumers Angry About Cancellation Fees
April 21, 2008
Cell phone customers are not the only ones complaining that they are being charged too much for cancellation fees: customers of DirecTV are also upset that they are being unfairly charged for terminating their service. Much like the cell phone companies, DirecTV is apparently using changes to customer contracts as a reason to extend those contracts, often without customer knowledge or authorization. Now, some customers are investigating a lawsuit against DirecTV, alleging they were improperly charged cancellation fees. READ MORE
Consumers have had enough with DirecTV
April 17, 2008
Many consumers are saying they have had it with DirecTV for a number of reasons. One of those reasons is the termination fees that they must pay for cancelling a service that is not working well for them. One consumer in Massachusetts complained to the Massachusetts Attorney General when he was forced to pay $162.50 in termination fees after he had nothing but trouble with his service. READ MORE
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READER COMMENTS
Tamara
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Susan F
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Jerry Roberts
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Janqueena Shipman
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RALPH MASTERS
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Leverette Knox
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JOSEPH N DAY
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Frances Stevens
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Trina
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walad
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Donny bell
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Jill
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I don't know were to turn they will charge my credit card. They are so wrong for charging me this fee! It was a replacement not one I order.
Ericka
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I have had an horrible experience with Direct TV, and AT&T during this whole time. AT&T caused me to lose my land line numbers that I've had for 17 years, because of bad communication. Both these companies are a disgrace!!!
Geri Sculley
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Angela Stewart
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What kills me about this is the relocation is that DirecTV was the ONLY service provider at my current location, so it was not my choice to have them in the first place (I guess my choice would have been no service, which would have faired better than this). Now, with my relocation, I don't have a "home" to go do (as I will be in essentially a temp housing situation) and they still believe they have the right to take my money from my account because I could reconnect "when" I have a home!
Their customer service has been HORRIBLE (try 32 minutes waiting to talk to someone, or the Ping pong game of being bounced around from department to department, all of which say there is nothing they can do) and no one cares about the customer.
I am not giving up my fight on this and will keep fighting, even if that means a lawsuit or BBB claim :(
chrislynn welliver
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Valerie Campos
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Colorado
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New Mexico
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Illinois
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Arizona
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Colorado
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The service had multiple problems from the beginning, and I'm told "Sorry about that, here's your cancellation charge." Upon demanding that they honor my promised 30-day cancellation period, I was told it's actually 24 hours. Gee, that's close.
Florida
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Anonymous
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One representative actually had the gall to tell me that the company had to recoup its cost for installing my original dish. I spoke to countless supervisors and received numerous conflicting bills. First I was charged for disconnection, then I was credited for it, then I was charged again. It took two months of daily phone calls to work it out. The company still owes me $37 but I don't expect to see that anytime soon.
New Jersey
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California
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California
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At the time of order I asked if a DVR was available. I was told the extra charges and accepted. What I was not told was that on their web site they have a contract (never provided to me) that in fine print says DVR increases contract length to 2 years, but not at the price promised.
My DVR actually never worked properly due to known software bugs. After dozens of calls and attempts to receive the service I paid for, I was told that I must pay an early cancellation fee of over $400. Additionally my monthly bill was jacked up to $66/month, though I was told I had no choice to continue at the price we had agreed.
How can you have an agreed contract when the terms are not disclosed? Now I am forced to pay about $1500 for a service that is not working as advertised. When I communicate with DTV they offer no solutions to the technical problems other than wipe the hard drive of the DVR, yet do not agree to cancel the contract, either.
Louisiana
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After several months, the DVR that I was leasing went bad and I had to pay to replace it.
When I cancelled my service I was told that upon activating the replacement DVR I was automatically entered into a 24 month contract.
I have tried since January to handle this between DirecTV and American Express but to no avail. My last conversation this week with a DirecTV representative informed me that I was VERBALLY INFORMED when I called to activate the receiver. So I asked her to get me a copy of that conversation.
I am frustrated, have spent too much time and feel that they must be ripping off more less astute customers.