Happy Thanksgiving Unum

November 24th, 2010. By janem

During more than six years at LawyersandSettlements I have interviewed close to a thousand people who have suffered an injury or injustice, from bad drugs and medical devices to labor law violations. Many people I talked with brought tears to my eyes and sometimes we cried together. Among the saddest cases I heard were  those people whose lives were ruined because they were denied disability benefits from Unum insurance company, also known as First Unum and UnumProvident. Our conversations left me feeling frustrated and angry, and useless. All I could do was tell their story.

As for the name changes, the company now calls itself Unum, in an effort to make the public forget Unum Provident’s past bad faith practices. But the rebranding ain’t working for Unum’s policyholders, although it might be working for Unum: according to the Associated Press, the company’s revenue increased approximately 1 percent from last year to $2.53 billion. So why can’t the biggest insurance provider share some its wealth with those who are entitled to it?

Unum also posted an operating income of $204.7 million, up four percent from last year. To me, that translates to a lot of employees taking home fat paychecks, thanks to the company denying policyholders disability benefits.

One interview I remember that took place about four years ago still upsets me. Gladys was about 60 years old; her husband had recently passed away, the kids were long gone and she had become disabled. Because Unum refused her long term disability benefits, Gladys’s home went into foreclosure and she was counting on social security benefits, but they hadn’t kicked in.  I interviewed her from a Motel 6, where she was living a day-to-day existence, not knowing where she would stay tomorrow.

Sadly, there a lot of victims like Gladys; people who worked hard all their lives, they or their employers paid their insurance premiums for years and when tragedy strikes, they are left out in the cold. More often than not, their former employers have no knowledge of Unum denying them. Certainly Unum isn’t going to tell its clients that they haven’t acted in good faith.  (One man I interviewed actually notified his former employer, Coca-Cola, and he was able to win an appeal, but I think Jimmy’s case is rare. )

It’s ironic that Unum was recently recognized for donating millions of dollars and volunteer hours to schools, food banks, education, the arts, as well as health and wellness projects, while at the same time it is still employing underhanded tactics to deny, deny.

I guess their marketers figure that’s the way to attract more business and sell more policies. It certainly isn’t the way to keep more policy holders. Happy Thanksgiving, Unum. May you choke on your turkey wishbone.

Tags: Insurance, Unum

This was posted on Wednesday, November 24th, 2010 at 1:43 pm and is filed under Emerging Issues . Feel free to respond, or trackback. Read our comments policy.