Dana Douglas has identified four potential issues with the rollators.
1. Rollators with the Super Low, Low and Standard seat heights bearing one of the serial numbers indicated in the press release may experience a weakening below the weld on the rear frame which could result in breakage when used by consumers weighing more than 85 kilos (187 pounds).There have been 75 reported incidents of the rear frame breaking on the neXus 1 and 2 models of which six (6) have resulted in falls and bruising to the user. There have been 145 reported incidents of the rear frame breaking on the neXus 3 model. No injuries have resulted from the incidents involving the neXus 3 model.
2.The front fork bearing on rollators with the serial numbers indicated in the press release, may loosen causing the front wheel to fall off the neXus frame when the rollator is raised off the ground. There have been nine (9) reported incidents in which the front wheel has fallen off the frame. No injuries have resulted from these incidents.
3.The front wheel forks on rollators with the serial numbers indicated in the press release may crack with usage which may ultimately lead to breakage. There have been twenty-one (21) reported incidents of the front wheel fork cracking or breaking. No injuries have resulted from these incidents.
4.The brake on neXus 3 Model #4500T rollators with tall handles and serial numbers between 91164-40 and 102792-40 could jam in the locked position and not release resulting in the user being unable to move the rollator. There have been five (5) reported incidents of the brake jamming in the locked position during use. No injuries have resulted from these incidents.