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Wrongful Self Storage Auctions
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Storage companies face lawsuits alleging people who rent storage lockers from them have been subjected to wrongful storage contents auctions in which their property has been wrongfully auctioned off, in violation of state laws. These wrongful auctions involve the selling of property stored in a rented locker when the renter fails to pay. Although not all storage locker auctions are illegal, there are certain requirements that must be met before a person's property can be auctioned off.
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Storage Locker Auctions
Storage locker auctions are typically held when a person has failed to pay for the use of a storage locker. Self-storage companies might respond by refusing to allow the person access to the locker or by auctioning off the contents of the locker. When property is auctioned without the person's knowledge it falls under conversion, which refers to the illegal taking of someone's personal property without that person's consent. When property from a storage locker is auctioned off, it is often at a profit to the storage company. In other words, the auction company makes more off the auction than was owed on the storage locker.
Consumers have complained that their property has been auctioned off without their knowledge. State laws, such as the California Self Storage Act, require self-storage companies to meet certain conditions before a person's property is auctioned. These conditions include sending two separate notice letters prior to denying a person access to a storage locker or the property contained within.
Furthermore, some consumers allege they failed to make payments due to mitigating circumstances or that when they tried to contact the storage company they were unable to reach anyone.
Wrongful Auctions
It is not illegal for a storage facility to auction a person's items if that person has failed to pay rent on a storage locker. There are, however, certain conditions that must be met before that auction is held. Failure to meet those requirements could result in a lawsuit against the storage facility, regardless of if the failure was intentional or an accident, such as when the wrong storage unit is auctioned off.
Conversion complaints can result in punitive damages awarded to the plaintiff. Lawsuits have been filed against storage companies alleging storage locker renters had their possessions wrongfully auctioned off.
Wrongful Self-Storage Legal Help
If you or a loved one has suffered similar damages or injuries, please click the link below and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.Last updated on
READER COMMENTS
JR
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J. Alan Travis
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"..got a secret, can you keep it, taking this one to the grave"
2 years ago I stored everything I owned in a unit at the Extra Space Storage facility located on E. Main Street in Whitehall, Ohio and have been living mostly in my car with my dogs ever since. A series of unfortunate events that began just before the pandemic has financially and emotionally taken a toll on me that has left me more broken than when it all began and regretfully included an attempted suicide that only caused the world to seem more dark than any other time in my life.
I've learned that doing good for others doesn't mean others will do good by you and that in your time of need most will turn their back because they aren't strong enough to be a shoulder for you to cry on - I can only assume out of an irrational fear or non existent expectation they think you've placed on them but this in itself doesn't make them a bad person. I've also learned that following the law doesn't mean it will protect your rights or treat you fairly when others break it and I'm learning the longer you try to fight for what's right the further down the rabbit hole of despair you'll go because you're fighting for right in a system designed to create ignorance, chaos and conflict that gas lights people into submission rather than nurtured them through education and compassion. The hardest lesson for me to learn and accept was that some people have no internal flame and their purpose on this planet is to make the rest of us get a glimpse of what hell will be like. There will always be more sheep in a flock than shepard to watch over them so we should all just roll over in the field, piss in the air and live out our days soak'n wet smelling of urine until the day we die, right?
Nah..
For the first couple of months and throughout that winter I lived behind a building for sale right next to the storage facility where the manager, TJ, seen me and my dogs every single day just trying to survive and pull the pieces of my life back together. Within 6 months of getting the unit I received a notice from ESS (Extra Space Storage) saying the rent for my unit was getting raised to more than double what I had been paying. They claimed the value of the space had increased but a simple online search showed they were still renting the units to new customers for the price I had been paying. I unintentionally found reference to class action lawsuits against ESS for bate and switch fraud and started to question the validity of the reviews used to justify my decision to rent from this facility. Upon reexamination on Google alone, I found hundreds, if not thousands of fake reviews on multiple locations written by accounts with only one review shining light on the fact that mostly bad reviews were written by active accounts with multiple reviews that spammed a plethora of industries. FYI - this is illegal so I filed complaints with Google and the FTC right away. I decided to wrote a note to the manager, TJ, who again, had seen me every single day - that explained my situation and he agreed to allow me to keep my unit price the same for one additional month.
Once they enforced the new rate I immediately fell behind which led to being locked out of the facility for the last 2 months my property was stored there and prevented me from even selling something I owned to make the rental payment. The very last month I received a notice saying they needed to get into my unit but since I wasn't allowed on the property without payment in full TJ would be cutting the lock off my door to inspect the threshold - that was the claim anyways. During that time TJ had unsupervised access to my belongings and within 30 days he was violating the lease agreement by refusing to accept my payment. He auctioned off everything I spent my life working for and sold it for less than 600.00. Business documents, some of which were still neneeded for tax purposes that contained sensitive information about clients and that can cause legal problems with the IRS. Every love letter, friend and family photo, dog toy and even the ashes of my deceased dog that had his collar and a lock of hair around it with his footprint returned after his passing. Every movie I ever collected, concert ticket stub from performances I seen, CD I bought and game I played. Everything, gone in one foul swoop. every physical reminder of a memory that will probably fade with time, if it hasn't already, gone! Sold for circus peanuts and popcorn. Things that have no value to anyone except me plus items that are singularly valued at 5x the rate earned through the auction of the unit. I previously owned a business for 22 years that was forced into closure during the pandemic but I was moderately successful during that time. By this point it had been closed for more than 2 years due to pandemic restrictions and I was accepted at Columbus State Community College so I was accepting of one door closing thinking it was meant to leave room fo a new chapter in my life. I started a business when I was 19 but going back to school and earning a degree has always been a goal. It seemed the opportunity had finally presented itself after life took over and the years passed by.
Some people may think it's my fault for getting behind on the payments or not being better prepared for an emergency but your judgement will never be more critical than what I've thought and felt about myself. Feeling disappointed in yourself is much worse than just thinking you made a mistake or some temporarily being angry with a decision you made. I admit to the mistakes I've made that has led to where I am or you wouldn't know of them so while you go about your day I'll still be fighting to overcome them and create a better life in spite of them. Something that could be helpful in understanding my deficiencies, not justifying but adding a little seasoning to took place around 2016 after 36 years and many different doctor appointments and therapy sessions. This is when a therapist finally quit calling what I felt seasonal or situational and put a label on the dysfunction I learned to work around and between giving me the opportunity to medicate and educate myself so I could understand myself. That label isn't one I'm proud of or wanted and I didn't even research it through the years but it encompasses the clinical depression, A.D.D, aches and pains, anxiety, PTSD, OCD, memory loss, inability to keep friends, unhealthy diet, inability to commit and follow a schedule, the occasional sleepless 24-48 hour bursts of energy used to catch up after the much more frequent inability to wake up or get out of bed even though I barely slept more than 5 hours of the 10+ a day I spent laying there trying to sleep. Bipolar II mood disorder. I've always took responsibility for my medical bills and even when I needed assistance I didn't reach out for it. For years I've paid into government accounts designed to fund assistance for those in need for myself and staff but after the closure of my business I couldn't afford to pay the medical bills or buy the medications that helped me function properly and feel "normal" for the first time in my life but I also couldn't afford to sink back into the life I led before being diagnosed because where I am now is a place I might never escape from again. My requests for assistance were met with government employees who enthusiastically denied my requests and worked hard to deny my needs. After years of paying into the system I'm denied the one thing that would put me back on track to being self sufficient and not require me to live out a life dependent on the system the medication, food, housing, insurance and therapy - in a state that advertises it's support for those with mental health problems and to ask for it instead of suffering alone.
The day before the auction the office was closed so I called the corporate customer service number. At that time I was informed of what I would need to pay for them to allow me to collect my belonging. I had stayed up several days and nights DDing to earn the money needed to pay the past due balance and retrieve my belongings before the auction but the manager, TJ, had other plans.
The office opened at 10am the day of the auction and it began at 11am. Knowing I was in Cleveland 2 hours away it was at this point TJ decided to make reference to a portion of the contract designated for 3rd party purchasers and claim my payment is due in person to be paid by cash before the auction began. I quoted a part of the lease agreement stating late payments can be paid by credit card designated for the lease holder, by the lease holder even when late and another part that states 3rd party payments can be made using other forms of payment at the discretion of management but he absolutely refused to accept the payment and proceeded with the auction of my unit.
So to recap in a more sequential way with some details nor included in my previous ramblings..
We have TJ, the manager, using the terms of the lease agreement to block my access to the unit for 60 days prior to the auction once my payment fell behind
Who's been given the unquestionable authority to accept payment in any form at his discretion at any time or reject acceptance of the payment if he chooses
Using a part of the lease agreement meant for third party purchasers as a reason to deny acceptance of my payment, effectively breaking the lease agreement by doing so
That never once mentioned the need to pay in cash, even though we spoke multiple times leading up to the auction, as a barrier to deny my legal rights to remove my property from the unit
Who knew for more than a month that I was in the Cleveland area about 2 hours away waiting until one hour before the auction to mention his self assessed need to pay by cash in person
Intentionally violating my rights set forth in the lease agreement to make payment, including late payments and fees, by credit card
Who came up with additional fees to add to the balance on the day of the auction even though I had spoke to the corporate office the day before to ensure I had enough money to cover the fees
And I confirmed to him my ability to pay every penny he required to release my property including the mystery money he added to the account
After claiming he needed access to my unit 30 days before the auction of my unit to inspect a threshold located 90% in the hallway of the storage facility that had absolutely nothing wrong with it
Who used the terms of the lease agreement to ban me from supervising his access to the unit or check on the condition after he cut the lock to gain access and check the condition of the threashold
Giving himself 30 days to take inventory and research the value of the property stored inside the unit that he could clearly see had a stacked front loading Samsung steam washer and dryer (2000.00) immediately to the right of the entrance and straight ahead was 2 chairs valued at 900$ each surrounded by antiques and boxes stacked floor to ceiling in a 10x10x10 ft unit
Who then lied on a ledger for the business by claiming he returned, in cash - said no business ever when not having a paper trail could lead to legal problems for said business, the profits made from the sale of the unit after deducting the past due payment and fees since legally a storage facility isn't allowed to make a profit from the sale of someone's property being stored on the premise and all money earned that is over what was owed is required to be returned to the lease holder or their family in the event the lease holder is unavailable. This alone should be reason enough for him to be charged with theft and fired from his management position because ESS could simply watch the security camera footage for the date he wrote on the ledger and see he didn't return anything to me while I can verify through work records, cell phone documentation and GPS logs exactly where I was down to the minute that proves behind a shadow of a doubt I was not in Columbus for the 2 months before the auction and didn't even drive through Columbus until July of 2023 when I returned to start fulfilling my obligations in preparation for the court date.
While Extra Space Storage and seemingly the law favor a contract broken by the manager, TJ, of Extra Space Storage that blocks my ability to a receive a more reasonable compensation claim for the items stored in the unit by enforcing a limit of liability clause and block any ability to demand a trial by a jury of my peers who would be burdened with the responsibility of placing a monetary value on the things that's been gathered throughout someones life as a memory of who they were and are that's only real value lies with the person they were torn away from by a manager named TJ who's been given this unobstructed authority to do this to countless other victims past, present and future who will suffer no consequence or punishment for the crimes he's committed giving him the green light to continue with his life of crime
How is any of this even reasonable in the eyes of what is supposed to be a fair and effective criminal justice system?
I know, it's just stuff and things, get over it right?
These aren't just things, they were the things that made up the life I've lived and that helped others see who I am. These things were the reminder of a life once lived for when the memories begin to fade. They were the reminders of both the good and bad and the lessons learned by living through those times. Things that you see and remind you that you are loved, who you loved and reminders of the accomplishments you've achieved that set a minimum starting point for the goals of your future so you continue moving forward. They were the things you received after loosing a friend or family member. Reminders of where you've been so you can go that route again or explore something new. These things were a representation of me, things that start a conversation or identify similarities. Things that spark a debate with others. Things that give others a visual representation of who the person that owned them is. They were my things and without them I am not whole. I will forget the people I loved and met along the way someday. I'll begin to question the faces of those who meant the most to me and I'll never hear the sound of their voice again. I won’t, one day - if not today, remember some of the most wonderful things I've experienced in my life as a reminder of the good times on the days I wish I didn't exist because someone took every thing away from me in violation of the laws that are there to protect me and my things. Instead these laws are protecting the criminal enterprise and it's minions. The law is more interested in protecting the financial gain of the corporation and in turn itself than enforcing the law equally and justifiably. It's a circle of greed and power I'll never win but it doesn't mean no one will know what happened that can perhaps, someday, fix what is currently broken.
It took some time but I was able to find a law firm to take my case since Extra Space Storage violated the terms of the lease agreement by not accepting my payment,and I'm very appreciative of the work they've put into my case. However, the law doesn't disregard the terms of the rental agreement once someone violates them so I'm still bound by terms set forth in the lease agreement. Although the property value of my belongings was well over 20-30000 and the sentimental value was priceless they get away with only paying me, after expenses, 3750.00. That's the value placed on a life spent collecting things, both valuable and sentimental, that remind me of the life I've lived, who I am and who I want to be. I'm expected to happily accept this offering as if it covers what was taken and is instead some kind of handout I don't deserve. Sit down, shut up, carry on and ignore the fact they will continue doing this shameful act killing some part of another person or family. They seem to have me confused with someone who's interested in being paid off rather than doing the right thing for everyone and that is their misjudgement. They should have asked TJ, the manager, what my things said to him about who I am and perhaps they would have known better because I'd rather continue fighting for what's right and help others while dying with nothing than keep my mouth shut and allow this to go unsaid. They were in the wrong and know it and that is the singular reason they are trying to shut me up by paying me off and securing my silence through another contract containing a non disclosure agreement that threatens me with legal repercussions should I take the money and tell my story.
I haven't signed the document agreed to silence.
Shhh..
Vania Mouton
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Howard
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Cloudy G. Rogers
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REMEMBER - the "owners" have ALMOST ZERO OVERHEAD!!!! Their income is essentially ALL GRAVY. While the greedy investors were greasing the palms of lawmakers to acquire the "right" to outright STEAL the belongings of everyone who was paying them to provide protection for their belongings,
THEY DID NOT ALERT ALL THOSE RENTING FROM THEM THAT THEY WERE PLOTTING TO SET UP THE CIRCUMSTANCES WHERE THEY CAN STEAL OUR PROPERTY IN LESS THAN A MONTH just by sending two certified letters and then kicking the property OWNER to the curb.
How does this NOT violate our basic RIGHT TO OWN PROPERTY?!!!!!!! There is NO CONSIDERATION of the rights of someone who has been paying for years to maintain their property and in one difficulty life interval can have all of it STOLEN BY LAWFARE!!!!! by proprietors who operate exploitatively with NO SCRUPLES OR OVERSIGHT AGAINST THEIR PREDATIONS
Very sad at lost of irreplaceable family's pictures
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Upset
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Please help?
Phillip karoway & Jerry Cloke
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Jean
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Has anyone managed to get any of their stuff back after the auction?
If so, how?
Also, if you are currently locked out of your unit at the Public Storage in Lisle, IL, I may be able to help.
Katie The Storage Lady
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Yes people lose their jobs, and get hurt, get sick, and yes that all may not be any fault of your own, but it’s not the storage companies fault either. You rent a space just like you rent an apartment. The rent is due on the first of the month no matter what. So wait let me get this straight. Because you were hurt in an accident by a drunk driver, lost your job, house etc. the storage company was just suppose to keep your items there for whatever length of time it took you to actually start to be able to pay for the space?? That sounds ridiculous. If a storage company did that, they wouldn’t have a business they would have a junk yard. Yes you can get fees waved, and most companies will even offer you deals to pay 1/2 or even a quarter of the bill as long as you move your items out immediately. The problem is people ignore or wait months and months to communicate, and then they’re surprised when their items are sold?? Most storage companies don’t auction items until your bill has not been paid for 60+ days. People just have entitlement issues. No one owes you anything. It’s a business they’re trying to run. Not a damn junk yard!
Sharon Douglas
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CH
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What are our remedies?
Shiela Peterson
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Doug lacerda
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Misti J Schooley
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crafty
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Lynette R Fulkerson Grady
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Rosalinda Laureano
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Jessica Deering
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Abby
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Abby
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Ashley
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The situation: I paid my ex boyfriend for the storage rent. Which, I again should of done it myself online , now that I know . ..
after each payment, He did a chargeback every month on his bank account. Which got him kicked out of the unit. They told him you can come back only one day and get your property then your lease is over. But only Once you pay the chargeback fee first, He paid and He told me to come meet him on a different day and He went 2 days before me and did chargebacks on every month after that. Which amounted to over $800.After he told me he already went,
I went to the Whatney, Irvine Public Storage. I showed the manager my photos that I had taken in the unit of all the property I owned for proof the property is mine. She said no., I cant look or go in .He has to be here.
2 Weeks go by and My EX got arrested, in jail for something else.
I call the Public Storage Manager, (whom is one of the rudest people I have dealt with).
I said to her, "okay my EX is in jail, can i pay the whopping $860 so I can get my stuff out???
She said No.
I said: I see its going for auction and was first posted for auction on August 17th, now it changed to August 24th, 2023.
She said yes,
I said: so that means I have to bid on my own stuff to get it back..
she said no you cant.
I said its not under name.
Manager- Only a special group of people can bid on it)..
Manager seemed surprised and states, only a certain group of people can bid on the storages.you have to be a member and go through a process etc.
Me: are you saying, I cant bid on the online storage treasures website to bid on my property in the ex's unit?
Ive been registered on that site for awhile. Manager: uh then yes you can.
I found that convo kinda Strange or i am overanalyzing. her tone was as they did not want me to.
WELL, Hopefully I win the bidding on Unit with my property. Are they going to pull any strings ? When I go and get my property and say they are items missing (not saying it was the ex or not) is public storage responsible if I have proof of before photos of what was in their and noticed anything taken out of their? Is there lawsuits? Conversion?
Thanks
thankyou
Marty C Mendoza
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CKH
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Miranda Johnson
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Tracy
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Nyarayi Hwayire
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I need assistance
Apart from furniture there was my documents in boxes
And other important items which can’t be sold
My furniture was more worth that the bill
Bill
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Joanne M Duffy
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I am putting a complaint in about Diane Cruz, district manager of Orlando and also Karen, property manager who will not give me her last name along with Amy who works at 4801 S. Sermeron Blvd Orlando, Florida. I had called the main number in California to complain to Karen about how she had no clue what she is doing and California customer service said that Diane Cruz District Manager will get back to me in 24 to 48 hours. I had never heard from Diane Cruz, I have been waiting since around Feb 20, 2023 till now March 9, 2023.
I had called Public Storage on Jan 4, 2023 I had spoken to Karen and had asked if there was a storage unit under my sister’s name and I was told by Karen there was and I had asked what I needed to do since my sister had passed away. I was told by Karen, property manager, which I needed to send a death certificate. I had told her that I was waiting for the State to send me the Death Certificate. I had told Karen as soon as I get the Death Certificate I will call back to find out what I need to do. Karen told me that I needed it to be notarized, I was assuming that the death certificate itself had to be notarized and that was the end of the conversation. Karen had never told me that Jan was paid. I was assuming that it was not paid and all that Public Storage needed was the death certificate.
I had called on 2/1/2023 and talked to Karen. I had asked how come I had never received a bill in the mail under my sister’s address. I was told by Karen they do not send bills out. I had asked her how I would have known if she had a storage bin if she does not get a bill by regular mail. She kept on saying they do not send bills out and it is only through email or text. I had told her that this was not fair on the relative, how would they know if they had a unit and they passed on then all her belongings go up for action without notice. I had asked her if I can get a copy of the bill for what my sister owes and she said she does not send bills out. Karen said I had until Feb 28, 2023 which I was assuming that the storage was paid up till then. I had asked Karen if the bill is past due, don't you send a late notice and Karen said no they do not send any notice by regular mail only thru email and I asked her what do you do if the person dies, she could not answer me but kept saying thru email or text. She never mentions how Feb was not paid.
On 2/1/2023, I had called another number 1-800-567-0759 and I had talked to a woman and asked her if I could get a copy of my sister’s bill to look over since she had passed away. She said I had to go into my account by email or text. I had explained to her I was calling in regards to my sister’s death and I was not able to get into her account. She kept on saying the only way I was able to check was to go into her account under her email or by text. I told her I don’t know my sister's password so how would I be able to get into her account. The woman kept on repeating herself that I was not getting anywhere with her.
I had called Feb 20, 2023 to let Karen know that I had received the death certificate to find out where to send it. Karen told me that I needed to have the Death Certificate notarized. I had no idea what she was talking about when it had the approval stamp of New York. She told me that I needed to go to another Public Storage by myself and ask for Death paperwork for Florida. I had asked Karen if she could email the paperwork and she said no. Karen gave me the Legal Department phone number 866-247-6620 which is not a Legal Department number it is just the regular customer service phone number for Public Storage. I had no idea why she was giving me the phone number for the Legal Department when she was telling me to go to the Public Storage. Karen kept on saying I had till Feb 28, 2023. When you talk to Karen she never makes sense, I was trying to find out if the units need to be paid and all she kept on saying I had till Feb 28, all I wanted was a straight answer She keeps repeating herself and would not listen to what I had to say if they need to be paid and if I can get a copy of a bill. Thinking I had 8 more days left to go into the units and retrieve my sister’s belongings since Karen keeps saying I had till Feb 28, 2023. Since I am in New York I was going to send my niece Carolyn since she lives in Orlando. I had asked Karen if there was an emergency contact on the paperwork, Karen said there was no emergency contact on the paper.
On Feb 20, 2023 I had called the so called Legal Department which there is no such department when I had called. I had talked to a woman and I told her what was the problem I was having in Florida with the units not being paid since my sister died and that I wanted to talk to someone over Karen. The women at the main number in California told me that the payment did not have to be paid since my sister had died and they will squash it and I will be able to enter the units. She also said that a District Manager will contact me in 24 hours. I had called Karen back and told her that I had called the number she had given me and they said since my sister died I did not have to pay for the units. Karen then told me that I owe for Feb $1,084.08. Karen never mentions that I need to pay for Feb. $1,084.08 when I had called her on Feb 1, 2023. Karen did not want to hear what I had to say about what the people in California told me.
I had called back the number 866-247-6620 and had talked to a man and he had also said they will squash the payments due to my sister’s death. I wanted to double check to see what the first women had told me if the payments were going to be squashed. I called Karen back and told her again what the people in California had told me and Karen did not want to listen to what I had to say. I had asked Karen if she could call that number that she had given me to double check what they had told me and she said NO! I had asked Karen if I can talk to someone higher up and she said she will email the District Manager.
Feb 26, 2023 I called again the California phone number and I had talked to a different women and told her the same story and she also told me to hold on she was going to talk to her supervisor and when she got back on the phone she also said that once I bring in the death certificate into a Public Storage store the payments will be squashed.
I had called on Feb 26, 2023 and left a message for Karen to call me.
Feb 27, 2023 the next day I had brought the death certificate to Norwood, NJ and a man had helped me with the problem. I gave him the death certificate and also the license of my niece to enter the units he had entered the info into the system.
Tuesday Feb 27, 2023 Karen called and told me that I needed to pay for the units and I told her I was told by customer service headquarters in California they were going to squash the bill. Karen kept arguing with me instead of calling California to find out the info. I told Karen I did what you told me to do which was to bring the death certificate to a local Public storage so my niece can go into the unit. Karen said “no” not till the bill was paid and I needed to go back and ask for an affidavit for my niece to go into the units.
I had asked Karen if she had gotten in touch with Diane Cruz and she told me she had emailed her. I had asked for Diane Cruz's phone number but she said she is not allowed to give it to customers.
Karen gave the phone to Amy who works at 4801 S. Sermeron Blvd Orlando, Florida along with Karen. I had asked Amy about the district manager if she can ask her to call me and Amy said there is no reason for the district manager to contact me.
March 1, 2023 left message for Karen that she told the women at Public Storage in Norwood, NJ what form to give me and it was Declaration pursuant to Florida Probate Code Sections 733-735a Probate form for my niece to sign which my niece is not on the Will she is no relation to my sister. I had called Karen and asked her why I would want this paperwork for a Probate for my niece to enter the Unit. I told Karen this is not the right paperwork.
I had also told Karen that I was told by the staff when I went to Norwood in NJ, Nicol told me there was Gray Strait as an emergency contact. I told Nicol wow, I was told by Karen there was no emergency contact.
March 1, 2023 Karen called and I told her it was the wrong paperwork that she had the girl to give me. All Karen kept saying that I had to pay and she kept repeating herself. I told her I am in NY and my Niece is in Orlando Florida, and I wanted my niece to go for me. What paperwork do I need for her to be able to have access to the storage unit? Karen kept on saying I had to pay and I told her I understand that but I want to make sure that my niece has access first. Karen then said she wanted my niece's phone number and I told her no cause I know you plan on talking to my niece to get her to pay and that was not going to happen when it was not her problem and she is no relation to my sister and Karen hung up on me.
March 2, 2023 left another message for Karen with the same problem in the wrong form.
March 2, 2023 Karen called and told me that I need to go to Public Storage again a third time to give a copy of the Will. I told her the paperwork that she told the girl to give me yesterday was the wrong paperwork for my niece to fill out that she is not on the Will. I got mad at Karen on the phone and I said to her, what is it going to be tomorrow, I had a lot to do since my sister died. I don’t have time to keep going to Public Storage. Karen said she can only do one step at a time. The woman does not know what she is doing. Someone needs to train her how to handle paperwork, not that the person has to keep going to Public storage to do each step. Yes, I lost my temper, going to Public Storage three times because the woman does not know her job and I have to waste my gas and time. I had words with her and she hung up on me.
March 3, 2023 Went to Public Storage to give a copy of the Will so Karen can have it for me to do the next step. Public storage was closed and called Karen from the car to let her know I had tried to give a copy to Public Storage but they were closed. I went home to see if there is another Public Storage close by so I can bring them a copy for them to send to Karen.
March 3, 2023 I had called 201-350-5424 and waited on the phone to talk to a girl to transfer me over to a supervisor Latisha who called Public Storage in Norwood which was not open during their hours 9:30 to 6:00 a.m. Time now is 11:30 am. Latisha had emailed them and told them to call me so I can bring a copy of the Will to them to send to Karen.
March3, 2023 went to Norwood to give the Will, Nicol called and talked to Karen, the District Manager is supposed to get back to me when they approve it. I asked Nicol how long it would take . She said a day to two. I told Nicol when I talked to Karen she told me it could take up to a week or more for them to approve it cause it had to go to their legal department.
March 4, 2023 I had talked to Karen and I asked how come the District Manager never called me after 4 days. Karen told me that I need to write a letter for Carolyn to go into the unit. Karen never likes answering questions. I can guarantee that Karen never sent the email to the District Manager, Diane Cruz. I am sure Karen knows why because she knows she does not know her job and is afraid of getting reprimanded . Strange how I got approved in one day from the District Manager which I assumed was Diane Cruz.
March 5, 2023, Nicol called and told me that I was able to go into the unit and to come in and sign a paper for Carolyn to go into units.
March 5, 2023 I was told by Karen that I need to write a letter with all the information on it. I had asked Karen how come Norwood, NJ does things differently and seems more efficient and never has a problem with them. She was not able to answer me and she was abrupt and nasty like always.
March 5, 2023 I had received a call from Amy at 407-545-2547 asking for payment. She was very nasty. Was trying to tell her nobody last month had called me to let me know that the rent was due. Why all of a sudden I am getting a phone call to let me know. She was not even able to talk right. She was stumbling all over her words then she said she had to go cause a call came in, did not hear the phone ring on her end. Told me she was writing all notes down and I told I was too. I had asked her again when the District Manager was going to call me, she said there was no reason either. I am guessing Karen never sent the email to the District Manager Diane Cruz.
March 6, 2023 went to sign up Carolyn for the bin in Norwood had no problem.
Nicole and the rest of the staff were easy to deal with. they knew what they were doing with no problem, in Norwood, NJ.
I suggest that Karen and Amy should take lessons from Nicol and the staff in Norwood, NJ.
Diane Cruz, I would say her also but I think Karen never sent her the email.
Because of Karen, District Manager, and your staff in Californian’s has the lack of knowledge of procedure what to do I had to incur charges from Feb Jan 4, 2023 till March 3. Not one person was able to guide me the right way that I had made so many phone calls telling me what I needed to do correctly the first time. You can make three calls and get three different answers at the same place. Seems to me the only people who had knowledge were Norwood, New Jersey.
You have two incompetent people, possibly three Diane Cruz that work for you. Karen in Orlando has no clue what she is doing and I wasted 2 months when it could have been taken care of back in Jan. and just waited for the Death Certificate. Amy was very rude when I called, Amy picked up the phone and saw my name. She made a comment saying “OH MY GOD IT IS HER AGAIN.” I had talked to Amy and she would laugh, she thought this was a funny situation. She told me she had to put me on hold. I was watching the clock which was about 5:45. I waited until it was getting close to closing time at 6:00. I knew what she was doing. Amy never had gotten back on the phone. It was after 6 p.m. I was going through bad times knowing my sister was murder and had to deal with the sheriff and detective. It was not a normal death.
I used to work with my ex-husband with Duffy Movers, which is over 50 years in business. Sometimes they would rent storage units. When I talk to my nephew I am going to let him know what I have been through with Public Storage and hope he will never use them. There is always a meeting for moving companies every month and I am sure if that word gets out about Public Storage, how your staff is not able to run the business the right way, I am sure they will not use Public Storage. I have seen many lawsuits when I had researched Public Storage.
My sister was paying from 2009 till 2022. You can give people a break when there is a death in the family. By the way I had also used the same location when I had moved to Fla and had units for several years.
Auction is on March 23, 2023
Pablo C.
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Dedra Barnes
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Darlene
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Sheryl Fisher
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Cherell Conway
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Lori Marchant
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Brittany temples
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Corinne Contino
on
I said to the property manager, I noticed a different lock on my storage can you please remove it so I can get into my storage. He said oh I assure you that storage unit is empty. I said what are you talking about. He tells me the unit numbers got mixed up and we threw everything away. ( later changes his story. )
This is so WRONG! NOT AUCTIONED I WASN'T BEHIND IN RENT I WAS PAYING ON AN EMPTY STORAGE UNIT FOR 5 MONTHS..
I WANT JUSTICE $100, 000. WITH NEWER TECHNOLOGY, I WANT MY MONEY FOR MY BUSINESS BACK. SO THAT I CAN REOPEN..
I WANT AN ATTORNEY WHO IS WILLING TO FIGHT FOR WHAT IS RIGHT.
PLEASE CONTACT
MS. CONTINO
702-772-2203
Sophie Oune
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William F Stearns II
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Arianne Burchett
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Barbara Phillips
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Clifton Thompson
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....I have an urn with the ashes of my deceased best-friend still in there in need of being returned to his widow....
...is there a requirement for an "irreplaceable item" to be returned to its recipient that is mandatory in the state of MARYLAND..... and does cremated remains fall under that category of such items??
A sequeira
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Is there a statute of limitations in California that dictates the amount of time I have to sue a storage facility after an improper sale of the storage unit?
Positive hope
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Kimberly Gray
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Please help.
Shari G
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Deborah 'Maya' McDaniel
on
Thanks,
Maya
Tristan hughes
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Cassie A Young
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jason
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Deborah adams
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Hope Fuwell
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Lannoo Custom Cues Brian
on
Beware!!
Jessica Baldwin
on
I tried to make a payment online and was only able to split the payment on 2 cards. It would allow me to do that and so I attempted to call several times.
I have my whole Inventory valued over 250k. What can I do?
VANESSA M Gruenwald
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Carley Baxter
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Sheila
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Jol C
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Lucero Hamilton
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Ronnie Hunter
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Guinetti Boiker
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holly reiss
on
STORAGE PLACE VIOLATED CONTRACT 2 HRS AFTER I SIGNED NO ENTRANCE WO ME
THEY LET MY MOVERS I WAS TOLD THIS BC RENTED A VAN FR DIFFERENT LOCATION. I SHHOULD HAVE PREFACED THAT I WANTED 5X5 WASNT available and all I could get was a 10 x 10 but I had to rush over to the store around the corner to get the van before anybody else did so I figured I took the 10 by 10 I also came with a lot from previous storage place and they wouldn't let me use it
WELL the band that I rented, was 2 minutes away. GOT back in time for the movers so when they went back down there I had to move the van so that they could fit in and when I did my mover noticed a puddle and we looked into me and it wasn't tripping out it was pouring the gas and some kind of made shippedplug I called over to the store that I rented it from and the fire department came my movers couldn't what had difficulty working around them so they towed the van away the office manager from the place where I rented the unit who had nothing to do with the ban when she came there just call me I just saw your Movers 30 minutes ago I signed the paper that nobody can go in without me but you let them in without me so the band was towed and my move is not in my unit and we're going to come back later that day as I had to be out by 12 midnight I also have a text for that so I call up and ask when the other van is coming and it's not they have no other one all my stuff my precious stuff that I didn't want the movers to handle in that van and they took it out and left it on the side of the road yes course I have pictures of that as well so I called the movers to ask why they left and they said that they were going to come back later put the key in the key box assistant manager gave thumbs up it's getting later much later this move was slower because of the fire truck from their van so I proceeded to pick up all my stuff out on the street ain't I called the movers one of them had to pick the child up from school and then then going to come back in a couple of hours they got some of my items but not all of them so I called Sandy the assistant manager I've asked you to bring me my key she knew where I lived at the fire department and then she told me she couldn't bring me the key and I said okay hide it somewhere because the movies have to get back in and she did it said she coud not. She was closing early because of her birthday it was about 6 and she was leaving . I. begged her as some big items weren't in storage. I'm on disability for anxiety panic attacks and half my furniture was in my apartment. 11 I called the property manager and explained that the fire truck could I please get it out in the morning no it has to be out by 12:00 midnight somebody's going to come by and do an assessment if somebody's moving in a day so I called the movers and tell them it was a moot point for them to come they couldn't get in and since they didn't bring the van back I had no transportation so a lady with a car from the moving company came down in her car it was storming out I mean we couldn't fit the refrigerator stainless steel or the microwave a lot of my clothes I tried again with the management wrote the email please I just got through a traumatic incident my mother passed away I also called every car dealer to see if I can went to the van they were all closing I had to be out July 31st somebody was coming to make sure so I am critical right now and what did the closest hotel she's going to come back the next day 2 unload a car. I'm losing half my stuff and my mother just passed away and I have no place to go so I called my friend who is also an attorney they couldn't have been any worse Murphy's Law all day Queen the band The Fire Department the key in the lock box violating their own rules of letting somebody in there. No accountability so it was like now about 12 and my attorney did not answer and I left a synopsis of the day by my mother's stuck was taken out of the van and put on the asphalt items that I need it my apartment was only 300 square feet I only needed a five by five they told me they didn't have it so after texting my friend and attorney. A bitmoji on the text and A pill..1 was already devastated about my mom and went to bed so I'm lying there there where on the light storage website that I was at and they did have 5x5. So I'm in the hospital and I called the manager and explains again with the items exam he felt bad but he said somebody came to look it had furniture
1 SO I LOST MOM, LOST A LOT OF appliances ANNNNND NOW AN EVICTION I found a little bit of hotel an extended kind of hotel so I could find a place that was same price range just a little better I stayed there for a year almost until I got assaulted til I found another apt. And then covid hit.,11 there are no open Apartments specially if you have an eviction so what ended up paying over $50,000 in two years but maybe more and I was using my credit cards and my loans and Pisces start to rise a studio apartment 1200 which I couldn't afford.
I COULD NOT FIND.... Tampa Bay has the biggest increase in rent so I knew it would be difficult between my Social Security phone storage I had to eliminate I worked so hard prior so I eliminated my storage that was really hard on the heart but that just things that I figured I could replace them so I told people about the story and they said but they violated your contract I called and I spoke with the district manager who was new and very kind as I bought him a letter and everybody from lifestorage fr executive to ceo. I never did linken nor Twitter and email. I explained I was going through a financial hardship that I was aware that I missed November December and now it's January the district manager was very kind I'm not going to have you pay those months let's just make sure you out of there by I'll give you till January 14 it was already January 1 so I agree I'll be out by February so I'm sorry January 14 I called every Organization for help 2112 disability in aging to all the church is nobody would assist me and now I have to have my things out by the 14th and then I got a reminder maybe he's just throwing that out there there might be a little bit of beer that they violated letting somebody in which catapulted to me having and eviction which state am I record for the rest ofmy. life. Said you needed the space because a lot of people were coming down fr up north. EXACTLY. I mentioned to him about that and he said he knew nothing about it I have all the letters I wrote to corporate and then what's the board of directors I have no family and I'm on disability
Leigh Stevenson
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Alec McGarrett
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Timothy McCartney
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Got a hold of the Office and who ever told me my belongings were auction or sold.
I was told the office was trying to reach me.
I believe I should had received a email and a certified letter.
I received nothing. Not even a regular notice in the mail.
rand bruhn
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Kimberly Reiter
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Bruce Garrison
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Nick snyder
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Jackie Sunderland
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They have since told me they sold my belongs for 0.00 however the contents of my storage unit were tools brand new computer desk and brand new Christmas blow up yard decorations I was reselling store shelf pulls returns ext so how can this be legal to sell it for 0 dollars and then tell me I owe all this money can they do that
Ismael Delgado
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Jennifer Thomas
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Aminita
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Mamadi Doumbouya
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Jack Milam
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Rhonda M Woods
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Caley Corkern
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Rebecca King
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James yeager
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Lara Banta
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Mary T Nagel
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I would like to know if Cubesmart can charge me for a lien fee and a late fee during the pandemic even though I'm currently not working due to a disability....Thank you
Regards,
Ms Nagel
Kristen Larson
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Mark Evans
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my concern is that a rolex watch was being stored in the unit and the last valuation was around $14,000, I explained to the manager to have the watch independently valued to affirm my beliefs, however they did not do this and the watch went to auction separately and sold for only $900.
legal advice please !!
Kathy
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Nicolas Burkhart
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Jeremy Clark
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Dede Riley
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Karen Thibodeau
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Nicole
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Kristina Culver
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Cynthia E. Humphreys
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as the attorney backed out on a day's notice before the trial, and my husband was forced to defend himself one thousand
miles away by phone, can we now counter sue if we can prove through photos, receipts, phony new "cobwebs" and new
footprints that we have been cherry picked by the owners? If not, can we find out when the auction is, travel that 1000 miles
by car and photograph (tell auctioneer he is also being ripped off, in a way?) what is missing? We had 5100 sq. ft of things
from the home of my dreams after working with my husband and our business partner for decades. Unfortunately, we did
quite well, but a simple one stage lung cancer (never smoked in my life) after only three of 12 years in our home was ruined
for myself and my hubby for these next 15 years due to illness most likely caused by the surgeon who left a plastic pipe
(allergic to many plastics) down my throat far longer than the 17 hours claimed by the Mayo Clinic. Two to three days longer.
Anyway, is there any way of finding which auction house they use so that we may buy back our treasures? Thanks for any
help you can give as we are heartbroken, now living in our old, broken down second home. This happened because our
partner, who lived in the old "maid's room" from time-to-time decided while I tried to recover from pneumonia to bully me into
selling my home and my husband is the type to Oh, well, whatever, and did not bother to even ask me if I wanted to. Even
then as the CEO I could have invested our money (sold for 3,450,000) but they decided to take A YEAR off, which is death
in our business, then the move, I am nearly a broken person with so many different problems I am asking for help from some-
one I do not know. The name of the storage facility is 210 Self Storage in Arcadia, CA 91006. I can be reached at my
husband's email:tommyp1@verizon.net. Please, just some advice. I wish I could give you my number but do not dare. Thanks one more time.
Jennifer
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Breanna Meegan
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Kent Armand Wirth
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Christina Calloway
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What papers can I file with the court to stop this
Joel Guerrero
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bridgitte c
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Rachel R.
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From the locked ca mini storage facility in February 18 via email. The statement said I had until the 18th of March at 10am to make a payment or the facility will sell it at a public auction.long story short I wasn't able to get the payment in full until the morning of March 18. I called at 9:38 and wanted to make my payment when the manager said "No it's too late I have people looking at units for the auction and its scheduled for sale today." I called 3 times before ten and a fourth time to let her know I had a letter from her the manager that said I had until 10! At this point in heading down there and in the phone with the police. I arrived there at 10:17 and the auction was finished and my storage was sokd. Cops say get an attorney since this was civik.at that point it wasn't civil it was criminal in my eyes since I comp lied with her letter and tried to pay where I was refused to do so.
There was No specific direction as to how I can pay.
No preliminary notice of Leon sale
No dates and signed Leon sale notice only a blank one
No itemized list
No declaration notice to respond on
No public auction posted that I could find pertaining to my storage
No personal return of any docum ents with my social, address, business forms, client info from my online business. Ect.
This lady has been rude every time I've had encounts with her and she sold my things unlawfully out of spite.me and my 12 year old daughter were forced out of our home of 5 years by a family member that had power of attorney of my grandmother's peoperty. The contents in that storage was all we had after losing our home. My daughter has to move in with her father while I've struggled with an illness from my lupus while living in hotels or my car so my situation was rough and that's no excuse to have when you owed money but I had the money before the deadline and was refused by the manager my payment as she sold all my items. The auctioneer said they don't ever sell anything before 10am because that's when the facility opens their doors so she lied as well when she said they were looking at my unit. Please I need help as soon as possible !!;; It was our life in there.don't have the letter and the time stamped calls as well as the receipts showing I had the money in the bank to pay her.
Holly Steele
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At the time that my items were auctioned, my unit showed active on their online oatment system. The unit showed and remained active under me for over a month after my items were auctioned.
I had items valued at over $10k in the storage unit, antique furniture, couches, a Mahogany bedroom set from 1940, silverare, Dishes feom Germany from WWII, Corning Wear circa 1960, a piano
They tell me that they sold the unit for $345.00 and that I owe them $20
Virginia Aldave
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Esther
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Josie Tyson
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Shawn harris
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Wendy
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Sabrina Mason
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they told me to phone calls are recorded so you can hear all the phone calls when I called to try to plead to make a payment.
Marvin Elkins Jr
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Jessica Wood
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April R Eboch
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Arturo Saenz de viteri
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Arturo Saenz de viteri
Csmiles
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Elizabeth
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Manager: Claire Bennett
I had 2 storage lockers at the facility for approximately 6 years. They were side by side interior units. Gaining entry to the 24 or so interior units was a 3-step process:
Gate code to get on the property. (linked to your individual unit)
6-digit push-button code. Code. Only known to employees and Tenants with units inside that particular bldg.
Keys to both of my cylinder locks (one for each unit)
I know beyond a reasonable doubt that Claire and her boyfriend entered and cleaned out both of my units. They had just moved in to the on-site apartment. It was above my units. They had one or more homeless males living on the property. They were quite chummy with the one I met when I arrived to take a look at the damage. Both cylinder locks had been drilled out. Metal shavings covered the cement floor in front of both of my units'. She chuckled saying, "ha, looks like this silver dust is all thats left." She asked the homeless guy who happened to be there when I went to survey the loss if he saw anything. They were smiling at one another. Very troubling. She told me that (_________) *homeless guys name* was "her eyes and ears" I asked if he was there last night and had he seen an cars.and, if so, what kind of vehicle and/or at least what color ... Claire repeated the question to him, "Did you see an cars last night?" His response, "Maybe".
Incidentally, Claire called my Aunt in AZ instead of calling me. She left a msg for my Aunt that both doors to my units are wide open, i need to come secure them. She cant do anything. What little bit remained in the units could be removed by anyone until I get down there and secure my units.
Yes I have filed a police report. Yes she made some very self-incriminating statements. Yes she changed her story multiple times. Yes, she said they have cameras and that "she couldnt wait to start going thru the footage." adding ... "It'll be like solving a crime. I love that stuff. Cant wait!" I had made the HUGE mistake of allowing her inside my units when I saw a couple large roaches and a lizard in there. I repeatedly called her to inquire about the video tape. She would say "no i havent had a chance to go thru it.
And the next time I asked about the video She replied with, "Oh there is no video. It was broken that night."
Consider the amount of noise thats created when you drill out 2 cylinder locks in the middle of the night. The facility is in a very industrial area. Its also a very seedy part of town. Drugs, crime are all rampant. Whos going to hear a drill at midnight inside a closed/locked building that sits directly under the onsite upstairs apt where Claire Bennett and her boyfriend are/were playing house and cops and robbers. I do believe Ms Bennett lost her job over this. However, she still resides within a few miles of the scene of the crime. Beware. I dont think Claire, her boyfriend or her "eyes and ears" (the onsite homeless guy) learned their lessons.
Sarah Clark-Johnson
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Kelly Williams
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V Flowers
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Jacqueline Adams
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Thanks
Jacqueline Adams
Jordan Planas
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Tabitha Hunter
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Michelle Lee Lunsford
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Gary hill
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Jessica G
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Deborah Boyd
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Connie Wilson
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So I emailed the CEO of the company:
Im sorry. But your district manager Mr. Todd McDermott was biased. Just like with how the account holders/customers were done, I was done the same way. It did not matter what I said. Or when able tell him what I did. What was told to me, not told to me, etc. All about the company and the store, etc. It didnt matter if there was a problem on the site. I shouldve called the store and paid...which I didn't know could til now. And I tried to tell him I was trying the card well before the late fee hit, which was after midnite on the 9th. . I think in taking this higher then maybe the company will fairly, professionally and ethically listen to the customers/account holders. What Mr McDermott was telling me...was not what I was told. No one at anytime told me to go to the store. One rep. One. Was kind enough to walk me through the site and tell me he would let his tech people know (which if u noticed I paid online) all I kept getting hit with was dont do partial payments. No discounts...not one time focusing on the issue I had. And the fact I was trying to get the payment in. Even before the late fee.
**My apologies for the numerous emails, but due to signal and connection problems...puter crashes. Anyway. Like I said, needed storage in a hurry...so opted for the 1st month free. But. There is a catch. I pay $867.50 the 2nd month on. Yep. Or I could've paid $745.00 and that be the payment from them on. But, again needed storage in a hurry. So that explains how I came up with that figure.
No one should be done this way. Or a company to allow to do this or continue to do this. I am a MC 58 year old lady Vet....I pay almost $1000 a month because I am homeless and needed storage
ASAP. They do not work with u. Care. And u pay or else...so the employees apparently can go
shopping. When asked if pay what could when got hit with late fee (was error on their end) they said no payment. And plus I got a free month and new account ...didn't matter if it was website problem or I asked for help getting payment in....u watch...I have to wait for my check to clear...to
pay I will be hit again with fees....the company is greedy. And the public should be made aware of places like this.
Not to sure as to who to direct this to or where, but I want to speak to the CEO or someone up the executive chain. After taking with account holders and reviews I can see why you can't reach a human or any contact info given. Employees doing us as they do and have....and so on. I am taking it also to the BBB and the State of California's Attorney Generals Consumer Protection Dept so that they will see how we are being done. Myself especially.
Numerous complaints. 1. Can't talk to a person. Did talk with Elka but didn't get her #. Second. Want to go to corporate level (Mr. Kirk) and let him know of my intent at this point. I have read the comments and spoke with several accout holders and appalled by how I am done and they were and are. Myself for example. I went to pay on 11/9$867.39. Had the funds and everything. Fast forward...I couldn't. And it wasn't my fault. Your cust. svc and also tech support admitted it was site error. Regardless. I was hit with a $125.10 late fee. This was/is wrong and not right. Because I tried all day the 9th and well up past midnit….The only thing I was told was I was a new account. I already got one month free and nothing could be done. BS! Your website was acting up and I should not have been penalized for it. And I was. It should not matter if I got a free month......the website was not working properly. Your error, not mine. Now, I have a $992.70 payment due. And I am trying to get that in. Delay is waiting for the funds to clear. But the concern here is that if I don't get it in by a certain time according to the store manager I will be hit with another fee. $85.00 foreclosure fee. Even though I have tried and trying to get payments in I am penalized. Keeping the office and company informed even. Regardless...I am hit with fees. And with not being able to do payments til get THAT AMOUNT next I face loosing my things. Which here I have read and heard of how people are done in regards to loosing their things. NOt an auction...but ur employees helping themselves to the account holders belongings yet calling it a auction. This is barbaric. And greedy. I see why they also say they can't keep up. Like myself go to make a payment and find a fee of some sort is attached...then go and get that amount yet for what ever reason delay in getting that in...another fee and so on. And no payment plan. I am taking my concern to the BBB and the State of California's Attorney General's Consumer Protection Office. I will tell them to use myself especially but focus on the reviews and comments. Investigating the practice/actions of not just the company but employees as well.I can pay and apparently others could have had this practice not been allowed or implemented. Or a payment of some kind allowed. Both times I HAVE HAD THE AMOUNT NEEDED....but due to late fees, etc I had to back off and come up with more money...and when have it hit with another fee. Even when the ERROR WAS NOT MY FAULT. I think it is fair that taking it to the next level account holders and those looking to get a storage cell will be heard and it will be seen how this company treats us. ANd I will make it known the hassle of calling numbers given on the Net as well. Automated back and forth. Ignored calls. Judgmental comments, etc. Connie Wilson 8312584208.
Also. It is evident here, if you click on this link (https://www.extraspace.com/Help/Contact.aspx) it takes you to (https://extra-space-storage.pissedconsumer.com/customer-service.html.) This shows that Extra Space Storage knows of the complaints and does nothing. U click on that link u get
(See you later!You are leaving Pissed Consumer and will be automatically redirected to https://www.extraspace.com/Help/Contact.aspx in a moment). And ur back to square one (https://www.extraspace.com/Help/Contact.aspx) which only gives contact info, which as usual and of course automated is done or repetitive links given. No one gets anywhere with all this. And this needs to stop. The company and again I can validate can care less about the account holder...reviews show it also. Only about getting their money, to include the increase of fees...even when fault is on their end.
I stand firm when I say it is evident this company intentionally avoids listening to the account holders. And working with them. If so...the reviews would not be as they are. **True u do have bad account holders but the majority is not. I am not that is for sure**
I will not be disrespected. Lied to. Judgment calls made against me. Talked down to.......and taken advantage of. It was company website error and not mine. I should be reimbursed for the late fee. And the company should keep in mind...what if they were in the account holder shows...waiting for payments to clear, moving, switching jobs/new pay days, checks clearing,etc. Might want to take a look at the company its practices and how employees are doing the account holders...especially those who lost their belongings. And I also understand people need to meet their committments, pay their bills...but at the same time they should not be done as this company does. I am sure company employees move. They have switched jobs, hence differnet pay days...waited for checks to clear, do not like being disrespected, etc....yet this company doesn't have that integrity. Compassion. Respect. It is all about taking and not working with the connsumer. Elsewise there would be customer service available not automation. Payments allowed depending on situation. Time giving when checks are clearing....appreciate those who are attempting to pay the bill not ignore that fact and hit us with more fees, etc. I am not only a consumer but a Marine Corps Veteran. And Integrity and Respect are right up there.
Examples of complaints/concerns ignored. And also google reviews (Extra Soace Storage reviews, for example) but the company makes sure they get tehri money and keeps tacking on the fees.....
Customers Contact Extra Space Storage to Ask about:
Payments and Charges:
1d ago
“Pay bill”
20d ago
“Got charged when shouldn’t have”
20d ago
“To discuss my bill”
Account:
7d ago
“About my account”
4M ago
“Reset app password”
6M ago
“Password”
Request for Information:
1M ago
“Question about my storage unit and the restriction on my storage gate hours”
10M ago
“Business hours inquiry”
11M ago
“I rented a unit about two months ago. I had the unit for about a week. Once moved out I called to let someone in the office know. I was still charged the monthly fee. I called numerous times to the office and the manager keeps advising me that she refun”
Product/ Service:
4d ago
“I have a unit with you guys and I’ve been broken into twice and the manager is being very rude!!”
15d ago
“I have an insurance claim going on an I did everything I was supposed to do as far as make a claim an police report they sent me letter and said that everything was being investigated and and they would send me another letter which they did”
Refund:
6M ago
“Refund not received!”
Staff:
10M ago
“Horrible service and all around experience”
Other:
8h ago
“Need help at Dedham location”
6d ago
“Need an extention on auction date”
11d ago
“Lost items”
Price gouging. Medical/relocating. No loyalty...and it goes on.
https://www.consumeraffairs.com/movers/extra-space-self-storage.html
**Pathetic** (one of many)
Patricia of Detroit, MIVerified Reviewer
Original review: Nov. 20, 2018
I stored with them for over a year. On 11-19-19 I lose it because I was unable to catch up. Due to medical and relocating issues. I just needed a few more days. Also each month my late charges changed. My rent went up without my knowledge. It was told to me after I asked about the different in charges. They claimed the information was sent to me. But I went into their office, this is when I was told??? Also they didn't auction off my things. They offered my belongings to their associates, after they noticed it was video, Then they processed to act as if it was an auction. Also pulled a van in front of the storage to stop my video. Then laughed at me.
No one should be done this way. Or a company to allow to do this or continue to do this. I am a MC 58 year old lady Vet....I pay almost $1000 a month because I am homeless and needed storage ASAP. They do not work with u. Care. And u pay or else...so the employees apparently can go shopping. When asked if pay what could when got hit with late fee (was error on their end) they said no payment. And plus I got a free month and new account ...didn't matter if it was website problem or I asked for help getting payment in....u watch...I have to wait for my check to clear...to pay I will be hit again with fees....the company is greedy. And the public should be made aware of places like this
Johnny McReynolds
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Priscilla Cook
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Aric Gibbons
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I was warned only once for parking my 5Th wheel and trailer on their lot (open lot, basically a parking lot in front of the office) over the weekend while they are closed. (I had intent to pay for storing the items, but loss in trust forced me to reconsider the saftey of my property).
Warning was taped to door of unit. This is the only contact or communication in a long time outside of dropping off a check to pay rent.
My lock was cut and they even replaced locking mechanisim on garage door, which indicates that they had to open and go into my unit to do so. Put of 100s of units, mine is the inly that had this upgrade even tho there eas nothing wrong with it to begin with. Very worried as all of my personal items and ss# birth certificate, titles and even cash and jewlery are within the first foot of unit. Not to mention atleast 100,000 in tools and other equipment. The aisle my unit is in is the only aisle without a camera. So my concerns are warranted and reinforced by the recent shady behaviour displayes and exhibited by this company.
Im in fear of losing what ive worked my whole life for. Its all in the hands of young people with no respect or kindness for humanity. A small amount of power over others peoples lives has filled their heads like balloons. Tsking a minimum wage job thst requires no education to perform, to such an extent they are like ruling over people with an iron fist and later gossiping about it on facebook. Ive rented here for almost 10 years. Nearly 3/4 of the units are locked out or empty, and im a paying customer who has paif up in full for months to come and im still treated like a sub human. Please help, or point me in the right direction to bring justice to these people. Thanks.
Lee
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Tyrone L. Hammond
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Cletus Avery Greathouse
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Denyse
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WE WERE TOLD TO CONTACT YOU GUYS FOR PUNITIVE AGAINST.........!!! Jurors will NOT FIND THE ABOVE and OTHER SUCH IMPROPER practices they have performed NOT funny, NOT amusing @ all!!!
THANKS IN ADVANCE
Joshua Braun
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J.H.
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Furthermore, they accepted monthly payments every month since then without notice.
What action can be taken?
Seth MacKinnon
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Walt
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Mel B
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Walt W.
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Giovanni
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Which sort of mafia is this?
People what work in thins industry have to be enormously callous and heartless to do what they do.
Quanisha Hepburn
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Elizabeth
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Yes, we had very sentimental belongings in storage, but we had to stay with family and then move into a small apartment because my husband's new job was across state and wanted him to start immediately without giving us adequate time to find a decently sized place. So assuming we had someplace else to keep our sentimental valuables is also presumptuous.
Our things were auctioned off without valid notification. Half of the time, the company's website was down, or wasn't taking our debit card. Heck, the website didn't even have a payment history or a way to view your contract. And when we'd call, either they wouldn't answer their phone, would put us on hold and then hang up, or they would claim they didn't take partial payments even though in the past they had done so.
When we moved into our apartment, we attempted to update our address twice, and never once received a bill or receipt, let alone a notice or even a phone call to let us know that action was going to be taken. They told us that it would take several months of not paying and a "ton of paperwork and red tape" before we had to worry about auction when I called asking questions because I was worried about finances becoming an issue.
The woman on the phone after the auction was held was rude, cold, and said "we sent out a (as in one) letter" ...to the wrong address...that we had attempted to update twice. We weren't even fully 3 months late yet (month 2 was a week overdue and I was working on getting a small loan because "no partial payments allowed"), so, since when does "several" mean barely two months, and where was the ton of paperwork and red tape? I sure as heck didn't see any.
Giovanni
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It is morally, karmically, ethically WRONG to take 50 K worth of property from somebody when they owe you 500 dollars. Put a lock on the property, charge a crazy overdue fee as time passes by, sue the person that rents the unit but it should not be permissible to do this legally allowed theft. Life is complicated. If you are in between jobs, moving to another location, under stress because of a divorce or other major life events you could easily fall behind, this doesn't mean all your life possessions should be taken away from you. The only reason this bullshit is allowed is because strong lobbies that pay politicians off to allowed such crazy and unjust laws. It is simply not proportional. Many solutions should be in place like insurances for you belongings, a down payment to cover falling behind and so on. Win-win solutions. But it is evident that this is allowed because it is lucrative to have these auctions.
Tiffany F.
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1. We don't WANT to auction your belongings, it is costly and time consuming and rarely does an auctioned unit recover what is actually owed.
2. I've yet to see a tenant going to auction that didn't have a nice cell phone. They would risk losing their belongings than go without a phone.
3. You signed a legal document. Yes, it is your fault if your belongings are auctioned for non-payment. If you rent an apartment, and you don't pay your rent, guess what happens? Yes, you will be evicted!
4. As with any industry, there are reputable and not so reputable companies. With social media, there's no excuse to not find out who is who.
5. For the love of Pete...DO NOT store birth certificates, family photos or your mom's ashes in storage. You risk not recovering them, and why would you anyway? Find a drawer in your home and keep them safe.
6. If you have been wrongfully auctioned, then by all means...take action, that is your right and I hope it brings proper resolution for you. This is a necessary AND respectable industry; we don't want to be associated with those that have malicious intentions or sub standard practices
dj
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A.B.
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No attempt was made to contact either party before the sale.
No notice in writing, either first or final, was ever received. Public Storage national customer service confirms that no notice of lien or auction were sent. They also said that quick sale like this was not their policy. This was local manager's doing.
The leaseholder's missing of payment for May 2017 was an honest mistake. She works long hours as a struggling cook and forgot. When she received her bill reminder by text, she attempted Tuesday, May 23rd to pay May rent.
She was told by unit attendant the lock had been cut and May rent was not enough. She was refused the right to pay partial payment to secure her belongings and that she would have to pay the total of both May and June.
She asked for 2 days to Friday to get the full amount when she got paid. She was told yes, that would be fine.
When she tried to pay Friday, unable to reach anyone at her unit within office hours, she called the 800 number. At which time she was told her belongings had been sold an hour earlier.
She owed only $185. Everything she and her room mate owned was gone by 4pm Friday May 25th Memorial Day weekend when she could not reach anyone to stop the sale. They live in a 300 square foot apartment out of boxes with only their work clothes.
No attempt by Public Storage was made to either lease holder notifying them of sale.
Corporate Customer service explained the normal process:Paraphrased;
'If only May due, June 1st would have been notified of delinquent account. Late fee assessed. Lean fee assessed and notification of scheduling auction typically 3 weeks out. Payment due by last day of the month before lien assessment notice.'
This process was not followed with the regional manager claiming the law is on his side in WA state. False: Not without notice:RCW 19.150 The lease holders have also learned that it was a mass auction of 20 or more units. Presently investigating, collecting documentation and testimonials, and reaching out to others similarly offended especially in Seattle area. This last weekend had been a total nightmare for these two young adults working so hard to survive and the nightmare continues. It is our belief that this regional manager is profiteering and that there are many others in a similar situation.
Kelly
on
Not being able to afford both units, she fell behind on payments. Somehow she never received notice of the auction and only found out when she called a few days later to try and pay her bill. Obviously, I only know this second hand so I don't know exactly what happened.
My friend has a very serious disease and it breaks my heart to think her kids could lose her and not even have pictures to remember her by. All of her photos and children's momentos were stored there. So, I attempted to reach out to the buyer by posting a message on the storage facility's Facebook page to try to buy back those items.
Shockingly, the storage facility pulled down their entire Facebook page within hours of my comment. Months later they put it back up and the only thing missing was my comment (which was respectful). It felt very shady.
I once again commented. I was contacted by the company and told they have her personal items. I offered to try to purchase them. My feeling is that they will try to get me to pay the entire overdue bill for both units although these items were all in one unit. Also, I know they made back some money by the sale of the units. How would I find out how much they sold them for? What would you recommend I do? Can I refuse to pay the empty unit's fees? I would love to get these kids back their momentos, but I don't have an infinite amount of money to do it.
Sorry, that got awful wordy. Thank you for your time and insight.
AR
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Dawn
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Laverne
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wash
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Ran
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MarkD
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NYC
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DO NOT EVER USE PUBLIC STORAGE.... unreal...this is third world type behavior... of course the auction off to make money... every container has a larger worth inside then a monthly feed....this is lay up gangster busines...but this PUBLIC STORAGE is going to pay.....i need help with this... have all the proof in the world.... I NEVER RECEIVED any warning...person even said on phone this morning sent it registered...I NEVER signed or recieved any notice... someone tells me you have five minutes and i say ok give me a few.....what the F.....
Demetra Jones
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Paul
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With that being said its a business and those Mom and Pop facility owners will not be inbusiness long if they continue give you hand outs cause you simply failed to call, keep you info updated or camp out at a facility until the facility Manager returns. Most Managers these days are not always just administrative employees, who stay in the office all day. They actually have to go and buy parts or tools for onsite maintenance. Most of the time we are at the post office sending letters by Certificate of Mailing(Which the Postal Office actually verifies your mailing address on the letter and in the Certificate of Mailing Book, then stamps book if everything matches)
Bottom line is if your property is that important, just make your payment on time. Storage facilities lose more money on units that are occupied and not bringing in rent. Then auctioned and sold or not sold. Auction company gets paid if unit sales or not. Then the facility has to pay to have your unit taken to the dump if its not sold. If the facility doesn't precede with Auction in a timely manner they lose so much more money.
If it was your business and your lively hood and the well being of your family hinged on its success. You would do the same.
on
Justin Uganda
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Elena
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I just lost my unit and I won't go into detail of all the value. But I paid over $4500.00 for rent of my storage space over a 21 month period. And it was only a 10 by 15 unit! I fell behind in payment and in the seventh week, it was auctioned off. This particular storage company couldn't wait a few more days until I had the full payment. But, a privately owned storage facility would have given me the extensions.
The privately owned storage facilities most of the time will extend the time to make payment. I now know of some privately owned facilities that actually wait for months. They are generally family owned and they do care about their customers and the ones I have now contacted, only charge 7 to 10 dollars late fee instead of 20 to 25 percent of your monthly rental rate like the Corporate companies do! HOWEVER, the storage facilities that are CORPORATELY OWNED, DO NOT CARE WHATSOEVER. THEY CHARGE AN ARM AND A LEG AFTER LURING YOU IN ON A SPECIAL AND A REASONABLE MONTHLY COST, THEN THEY HIKED IT UP EVERY 4 TO 6 MONTHS! If you are late on the payment due on the first of the month, they tack on high late fees and deny you access to the unit a few days later. They keep on doing this throughout the first month. Finally, if you can come up with the money to keep your unit from going to auction you will pay 3 times the amount of your monthly unit cost. Then after you pay all that money to keep your unit, the next month's payment is due a few days later! Now who has the money to pay 400 dollars to keep unit from going to auction and then have another 135 dollars a few days later to pay your monthly unit rent, let alone rent a u haul and move to a privately owned facility!!??? So while you are trying to come up with 135 dollars for the monthly rent, (OH Whoops) a few days later, (here we go again) late fees and denial of access to unit. You can't catch-up. NEVER EVER RENT FROM A CORPORATELY OWNED STORAGE FACILITY! GO TO THE PRIVATELY OWNED WHICH IS GENERALLY FAMILY OWNED.
Vanessa King
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Ashley
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Keith
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Steven labelle
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Andrew
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DONNA P.
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RJR
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Florida
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Storage managers are Not the brightest people, we dealt with the corporate office, letter from our lawyer, I pressed to go to court and they settled. Property manager was also let go, the whole ordeal was done within 3 weeks.
Wendy
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storage manager
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I've had customers mad that I wouldn't waive their late fee. The reason I should? Because I didn't call her to remind her to pay her bill. Sorry lady, I'm not your mother.
Most managers and storage companies are legit businesses and do the right thing. I work for the most ethical company I've ever ran into. We do everything by the book, to the absolute letter of the law.
But I can't stress enough, IT IS NOT OUR RESPONSIBILITY TO CALL YOU TO PAY YOUR RENT. In the state I live in, we are required by law to send the letters, publish auction info in the paper, etc. We do all of that, AND CALL to let people know their belongings are going to auction. If we can't reach you, not our problem.
My company has procedures in place to work with customers so customers don't lose their things. I have personally helped many people avoid auctions by working repayment agreements on severely delinquent accounts, taking a fraction of what is owed and having them move their stuff out immediately. It is generally not the company's prerogative to sell your stuff. It is never our prerogative.
WE DO NOT MAKE MONEY ON THE SALES. That is the biggest lie that this website is telling you people, and you believe them. And I quote: "When property from a storage locker is auctioned off, it is often at a profit to the storage company." That in itself is complete BS and completely voids any other information they are giving. You can check the revised statutes for your individual state, I GUARANTEE that you will find that we are not allowed to collect more than is owed on the unit. Where I live, anything over what is owed is to be returned to the customer who lost their unit, and if you don't collect it within a year, it is turned over to the county treasurer. PERIOD.
When we sell your unit, WE are attempting to collect on money WE LOST renting to you. So you can sit here and cry all you want to about not receiving a letter or a phone call, but what it boils down to is YOU SHOULD HAVE PAID YOUR BILLS.
There are maybe a few legitimate wrongdoings in this entire comment thread, and that is all. If you paid your rent and the facility still auctioned your stuff, yes, sue the crap out of them. However, all of you claiming you have grounds to stand on because you never received a phone call or a letter, you should take responsibility for not paying your bills. Odds are, the facility has documented proof that they attempted to contact you (I know mine does). If you can rent a unit, you are obviously an adult with adult responsibilities. TAKE RESPONSIBILITY FOR YOUR ACTIONS.
"I just lost my second unit..." "I lost my unit back in..." "I just lost my unit when..." see what you did there? YOU LOST YOUR UNIT. YOU DIDN'T PAY YOUR BILL, AND THE FACILITY ATTEMPTED TO RECOUP THEIR LOSSES. You say you lost your unit and you are absolutely right. YOU lost your unit. YOU.
Admin
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Thanks for your comment. We do respond to our readers, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html
Ron
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mary kelly
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Melissa Bryant
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Brian Kemper
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#1 - be completely responsible for returning any and ALL personal effects such as personal paperwork, personal mementos that have no value to anyone else, personal photographs and photo albums and anything else like diplomas, certificates, passports, birth certificates and other related items. These items should all be returned to the storage management and should be held for a reasonable amount of time and the owners notified vigorously.
#2 - Every state should adopt the same laws and regulations for this industry as to the proper procedure taken when the consumer falls delinquent, as well as their responsibilities for returning any personal effects that should be decided upon by state law makers.
#3 - Special offers, such as Public Storage's "$1 for the first month" special should be disallowed. A majority or people who have to store all of their possessions in a storage unit do so because they are often forced into a situation where they have either lost their living accommodations, their homes have been foreclosed on, they have lost their jobs or for a number of reasons. Because of these situations their finances are extremely limited and are easily "lured" into special deals like PS's $1 special. Other similar businesses like the rental and leasing companies offer deals using a free month incentive, but at the end of the lease, such as with it being used as the 12th month. This is obviously a very successful marketing ploy of which PS is well aware of, with only the purpose being, to bring in low income storage renters who often then find themselves victims to losing their personal effects.
#3 Laws regulating the actual selling of the storage units' contents should strictly mandate that storage unit contents must be displayed to the potential buyers and auctioned off piece by piece (for larger, more expensive items) or by being grouped different "lots" of items. If the rental company is serious about their complaints of losing money when they are "forced' to auction off the units, then this would easily more than make up for the delinquent amount that they are owed as well as having any monies over the costs then given to the original unit's owner. Yes this creates more work for the rental company but the delinquent payments would most almost always be recovered.
Unfortunately this would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what? It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance. God forbid you find yourself in a similar situation someday.
Why this industry is regulated completely different than most other industries is beyond me. Any other similar business would have to take the delinquent clients to small claims court in an attempt to make them pay the fees they owe. This industry has been handled so differently because most of the negatively-effected consumers are ones that do not have the resources nor effective legislation to fight back and are often looked upon by our law makers and society as insignificant and not a cause to invest their time or reputations on.
It's time everyone stops believing the repetitious claim that, "If they would have paid their bills like the rest of us have to do, then they wouldn't be in this position. They have no one else to blame but themselves."
This viewpoint is selfish, careless, and disheartening, usually the opinion of someone who is benefiting financially from their neighbor's or complete stranger's misfortune and now trying to justify what they are doing as being the right thing. There are those who now need our help instead of criticism. No matter the situation they have found themselves in, let's try to find a positive outcome instead of watching as their "bones" are being picked clean.
Unfortunately implementing these ideas into laws and regulations would also put an end to the "storage wars" and "treasure hunting" phenomenon that has swept through the storage industry, but so what?
It's time that we all stop thinking of only ourselves and start acting like compassionate, caring human-beings who do the humanitarian and good thing by helping those who need assistance.
God forbid you find yourself in a similar situation someday!
Admin
on
Thanks for your comment. We do respond, however, we ourselves are not attorneys. The way the process works is that when someone has a complaint, for example storage unit contents being sold, that individual fills out and submits a complaint form on our site. Those forms are directly sent to attorneys who specialize in that area of law, who then review the complaints. If there is a potential case, the lawyer or their office will contact the individual who submitted the complaint form. We cannot respond ourselves on legal matters as we're legal news publishers, and as I said, we're not attorneys. Individuals who submit a complaint receive an email with instructions on how to check the status of their complaints. For additional information, see our FAQ page: https://www.lawyersandsettlements.com/faq.html
Lauren
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Boston Ma
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Subi
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I just found out that the storage company auctioned off my unit. It was everything my family owned. My family and I had come to India on long vacation and told the storage company email was the only way to reach us in emergency.
We have lost everything, my baby pictures, my parents wedding album, gold jewellery worth $50000 and so much more. We were not informed of anything. I had already paid for 5 months in advance and was not notified when my credit card was for some reason being declined after the 5th month. The company now says they got my email wrong, but they still had my dad's on file. My dad also sent them several emails, if they had replied to a single one of them we could have provided them with a new card detail or gone and picked everything up. I want to sue them, but I'm not sure what's the procedure, can someone please help us
Terry McGill
on
When I got back two hours later, a new lock was on the door, they auctioned off my stuff.
When I asked who the auctioneer was they yelled at me to get off of their property.
I suspect they did not have an auction. Can the owner give my stuff away to just anyone? This happened in Arizona, where the laws are to suit the corporations and screw individuals.
My girl friend rents another storage shed on the same property. They told her she had to pack her things and not return that day. While she was gathering a few things, the police officer and the district manager stood at the door and harassed her, telling her to hurry up and pick that up pick this up over and over again like children on a playground. My girlfriend was sobbing. She can return only when a manager is there to escort her. She did not do anything except, meekly through tears, ask the police officer to ask the new owner of my personal property to please sell her some of my things back.
Rose Ann George
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cility. Paid monthly, checked on it regularly. Our contract was
an add on from previous storing.
One day during this period of three months, husband went to
pickup something and found the lock had been changed!!!!
I called and was told we couldn't be reached, notes were placed on the door and stuff SOLD at AUCTION!!!!
I have tried arbitration, magistrate hearing and getting a local
lawyer. No one seems to wan to get involved for whatever rea-
son. HELP
Anita
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Jeana Hardy
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Danielle Bruner
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Taylor
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StacyMarie
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New Jersey
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Burninator
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Diane Dalbey
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BARBARA
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California Storage GUY
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Carolina
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Confused
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natalie
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HyeonJin
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allen
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sarah line
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Yasmeen Nurdeen
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I was NOT notified my things were going to be sold !!! I was only notified AFTER my belongings were sold .
Yasmeen NurDeen
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Jenartre tucker
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Charlene
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California
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California
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New Jersey
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