UnitedHealthCare

Lincoln, NE: (May-16-07) The Nebraska Department of Insurance filed charges against UnitedHealthCare, alleging that the company violated 18 Nebraska insurance laws more than 800 times, mostly for its handling of claims, from July 1, 2003, through June 30, 2004. UnitedHealthCare handles insurance for about a quarter million Nebraska residents. Following a surge of complaints filed against the company, the Department of Insurance prompted a review starting in March 2003. Among United's violations, as cited by the department, were decision delays, wrong decisions about coverage and bad information given to consumers. The department also said United didn't turn over accurate or timely information to the state, didn't have an adequate network of emergency services or mental health and substance abuse treatment in rural areas and didn't provide current lists of its care providers. Complaints continued in 2006, the department said, about claims for chiropractic treatments, mental health, newborn baby care, gastric bypasses and other medical procedures. In a settlement reached, UnitedHealthCare agreed to pay the largest fine ever imposed by the department: $650,000. Sources claimed that though complaints against UnitedHealthCare dropped in 2006, the improvements did not undo past violations. [MSN: UNITED HEALTH CARE]

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Published on May-18-07