Instead, she feels that the retailer yanked her chain by selling at a higher price than what was advertised. She trusted the store employees at her Best Buy outlet in Robbinsdale, Minnesota to give her a fair shake. Instead, she now knows that she paid too much and feels like she's been had.
"I was reading the article about this person on your web site about the Best Buy thing, Jeri says, "and I thought 'god this happened to me - back in December of 2006.'Jeri estimates she does about 50 per cent of her shopping on line, buying everything from books to jewellery, and regularly uses the Internet to compare prices. She spied the washer and dryer she wanted in a Best Buy flyer, and scoped out the Best Buy web site on her break at work to verify the price. She went to check it all out in person the next day.
"I went into the store - twice - and said that I want this washer and dryer, but hey - it's higher now. What gives? And he said, 'well that's the price it is.' Well the web site said that the washer was $100 bucks cheaper, and the dryer was something like $50 cheaper and I said 'isn't the sale still on?' And the guy said there was no sale.
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"I was made to feel that they were right, and it was over with. I figured that my only option, then, was not to make the purchase. I've bought a couple of things over the past year on their web site..." Jeri felt confused and put on the spot. Instead of challenging the store employees on the price differential, in an act of good faith she laid her money down.
Looking back, she doesn't think Best Buy should be able to get away with it and thinks other consumers could be just as easily fooled.
"I feel that people would be confused. You figure that the store employees would know, and well, okay, maybe there was a sale and the sale was over when I got there, or that they would know their product.
"I feel they misled me."