The issue is not about people whose accounts were legitimately overdrawn. Rather, the issue involves people whose accounts were pushed into overdraft by questionable bank practices.
For example, some banks are accused of reordering transactions to push customers into overdraft more quickly than they should have been. Regardless of the order that transactions occurred in a single day, banks are accused of reordering transactions so the transaction involving the most money is processed first, forcing customers into overdraft far too quickly.
Rather than having one overdraft transaction, for a total fee of $35, they may have multiple overdraft transactions, at a cost of $35 per overdraft transaction. The practice of reordering transactions is designed to maximize profits for the banks, which reportedly made billions of dollars off fees in 2009.
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Making the situation worse, some customers say they cannot predict when the funds will be released into their account because some banks release the funds inconsistently.
"We are continuing to investigate many banks including American Savings Bank, Mountain West Bank, Sandy Springs Banks and other smaller banks around the country. Customers must be compensated for bank practices that caused hundreds of millions of dollars in improperly charged fees," Kaliel says.