Telecom

New York - A flaw in Telecom's billing system charged customers twice when they changed call plans on their landline or mobile; they were sometimes charged under both plans on the day they swapped over. The Commerce Commission filed charges against Telecom for double charging customers on such days. Telecom will repay around $3.3 million to customers after the billing fault. Affected residential customers will receive an average refund of $1.25, while the average business customer will receive $2.45. (Oct-12-06) [NATIONAL BUSINESS REVIEW: TELECOM]

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