Qwest Communications

Santa Fe, NM: (Apr-14-07) The New Mexico state Public Regulation Commission filed regulatory charges against Qwest Communications in 2001 accusing them of breaching their fiduciary commitment to their clients. Qwest had agreed to spend $788 million on the state's telecommunications system, but it came up about $220 million short. In a settlement reached, Qwest agreed to spend approximately $270 million for the customer credits, additional high-speed service, and other improvements, ending litigation between the company and the commission. The commission also ordered Qwest to credit a total of $15 million to customers as part of a December 2006 settlement. Qwest stated that former customers don't stand to receive any credits because the administrative costs to find former customers and issue checks to them would be too high, likely costing more than the credits themselves, leaving hundreds of former customers feeling shortchanged. [FREE NEW MEXICAN: QWEST DUTIES]

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Published on Apr-19-07